Month: July 2017

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Cracked article 5 Nightmares You Live Working for America’s Worst Company Rocks

Here’s an article originally published on cracked.com back in 2014 with almost a million views.  It’s written by an anonymous Comcast call center employee and documents some of the reasons why Comcast is hated both externally and internally.

It’s an interesting peek behind the curtain and partially explains why Comcast is often voted one of the Worst Companies in America.

Here’s an excerpt…

…Most jobs are somewhat specialized, but even if you work in the Walmart pharmacy, you’ve probably still got a good idea of where the towels are. You may just be a server at Sonic, but you know where they store the frozen Tater Tots and E. coli bricks. Comcast isn’t like that. The different groups don’t talk to each other, because every office has been divided into “centers of excellence” that focus on sales, repair, retention, etc. — and those centers aren’t even in the same state.

And thus began the epic journey to visit each one and punch every supervisor in the dick.

“Sales is in Portland. Retention is in Minnesota and Colorado,” Todd explains. “They did that, and it changed everything. And I think that’s where the problem started. It stopped being about what’s convenient to the customer and became about what’s convenient to the company.” When Todd started in 2007, he focused on repair, but he knew enough about the whole system to be able to help you with anything. But now, everyone’s priorities are so specialized that you can’t get all the information you need without hopping between time zones. The bright-eyed young lass in Portland might wish she can help you, but that’s too bad, because you’re getting transferred halfway across the country to some random dude on the last hours of his shift and fraying strands of patience.

Read the entire article HERE

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Wikipedia Comcast Employee Relations Problems

Happy 4th of July!   Wikipedia lists a good variety of the good, bad and ugly stuff going on at Comcast over the years.   Here’s part of the Employee Relations section with some juicy stuff…

What happens after you file an emploee complaint at Comcast

Employee relations

The company is often criticized by both the media and its own staff for its less upstanding policies regarding employee relations. A 2012 Reddit post written by an anonymous Comcast call center employee eager to share their negative experiences with the public received attention from publications including The Huffington Post.[32] A 2014 investigative series published by The Verge involved interviews with 150 of Comcast’s employees. It sought to examine why the company has become so widely criticized by its customers, the media and even members of its own staff. The series claimed part of the problem is internal and that Comcast’s staff endures unreasonable corporate policies. According to the report: “customer service has been replaced by an obsession with sales; technicians are understaffed while tech support is poorly trained; and the company is hobbled by internal fragmentation.”[33] A widely read article penned by an anonymous call center employee working for Comcast appeared in November 2014 on Cracked. Titled “Five Nightmares You Live While Working For America’s Worst Company,” the article also claimed that Comcast is obsessed with sales, doesn’t train its employees properly and concluded that “the system makes good customer service impossible.”[34]

Comcast has also earned a reputation for being anti-union. According to one of the company’s training manuals, “Comcast does not feel union representation is in the best interest of its employees, customers, or shareholders”.[35] A dispute in 2004 with CWA, a labor union that represented many employees at Comcast’s offices in Beaverton, Oregon, led to allegations of management intimidating workers, requiring them to attend anti-union meetings and unwarranted disciplinary action for union members.[36] In 2011, Comcast received criticism from Writers Guild of America for its policies in regards to unions.[37]

Jump to the entire Wikipedia article HERE

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Race Discrimination against Comcast

The California law firm of Stephen Danz & Associates posted this interesting article about alleged race discrimination at Comcast….

…  their attorneys reported a race bias and discrimination lawsuit brought last week by an African American former Comcast employee. Comcast is an American multinational mass media company and is the largest broadcasting and largest cable company in the world by revenue. The former employee worked in Comcast’s customer service center who alleged the company discriminated against black male employees and allowed assaults in the workplace by his female supervisors to go unchecked. The Plaintiff, Wilber Spencer Jr. worked for Comcast for over 10 years and argued that he and other black male workers were never promoted, rarely received advances, and were always supervised by white individuals. However, those who were actually promoted were white. After he complained about race discrimination in the workplace, he started receiving bad marks in reviews concerning his attitude. In addition, even though he repeatedly complained about racial discrimination, his pleas went unanswered. Then, after his most recent complaint on March 27, 2015, he was fired for hanging up on a customer. He believes that this was done as a pretext (or a false reason meant to cover the real illegal reason). See the firms  dedicated race discrimination page here.

Read the entire article HERE