Posted on

Wikipedia Comcast Employee Relations Problems

Happy 4th of July!   Wikipedia lists a good variety of the good, bad and ugly stuff going on at Comcast over the years.   Here’s part of the Employee Relations section with some juicy stuff…

What happens after you file an emploee complaint at Comcast

Employee relations

The company is often criticized by both the media and its own staff for its less upstanding policies regarding employee relations. A 2012 Reddit post written by an anonymous Comcast call center employee eager to share their negative experiences with the public received attention from publications including The Huffington Post.[32] A 2014 investigative series published by The Verge involved interviews with 150 of Comcast’s employees. It sought to examine why the company has become so widely criticized by its customers, the media and even members of its own staff. The series claimed part of the problem is internal and that Comcast’s staff endures unreasonable corporate policies. According to the report: “customer service has been replaced by an obsession with sales; technicians are understaffed while tech support is poorly trained; and the company is hobbled by internal fragmentation.”[33] A widely read article penned by an anonymous call center employee working for Comcast appeared in November 2014 on Cracked. Titled “Five Nightmares You Live While Working For America’s Worst Company,” the article also claimed that Comcast is obsessed with sales, doesn’t train its employees properly and concluded that “the system makes good customer service impossible.”[34]

Comcast has also earned a reputation for being anti-union. According to one of the company’s training manuals, “Comcast does not feel union representation is in the best interest of its employees, customers, or shareholders”.[35] A dispute in 2004 with CWA, a labor union that represented many employees at Comcast’s offices in Beaverton, Oregon, led to allegations of management intimidating workers, requiring them to attend anti-union meetings and unwarranted disciplinary action for union members.[36] In 2011, Comcast received criticism from Writers Guild of America for its policies in regards to unions.[37]

Jump to the entire Wikipedia article HERE

Posted on

Sex and Race Discrimination at Comcast

Comcast found Guilty of Sex and Race Discrimination
In this article on the Department of Labor website, Comcast was found guilty of systemic hiring discrimination on the basis of race which resulted in the disproportionate rejection of 100 African American, Asian, and Hispanic applicants for call center jobs.   Read the entire article HERE
COMCAST CORPORATION SETTLES CHARGES OF SEX AND RACE DISCRIMINATION
Company will pay nearly $190K in back wages and interest to 96 former and current female employees and 100 minority job applicants; reform hiring practices

SEATTLE — Comcast Corporation has entered into a conciliation agreement with the U.S. Department of Labor’s Office of Federal Contract Compliance Programs to resolve allegations of sex and race discrimination.

OFCCP investigators determined that between March 2006 and September 2007 in Everett, Washington, Comcast violated Executive Order 11246 by steering 96 women into lower-paying positions that assisted customers with cable services rather than higher-paid positions providing customer assistance for Internet services because these positions were considered “technical.”

Investigators also established that Comcast disproportionately rejected 100 African American, Asian, and Hispanic applicants for call center jobs because its hiring tests were neither uniformly applied nor validated as related to the job. This resulted in systemic hiring discrimination on the basis of race. Comcast Corporation is a federal contractor.

“Sex-based compensation discrimination and race-based hiring discrimination are not only illegal, they also hurt our economy,” said OFCCP Director Patricia A. Shiu. “We cannot build an economy that works for everyone by depriving women and minorities of opportunities to get ahead.”

determined that between March 2006 and September 2007 in Everett, Washington, Comcast violated Executive Order 11246 by steering 96 women into lower-paying positions that assisted customers with cable services rather than higher-paid positions providing customer assistance for Internet services because these positions were considered “technical.”…  read more