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Cracked article 5 Nightmares You Live Working for America’s Worst Company Rocks

Here’s an article originally published on cracked.com back in 2014 with almost a million views.  It’s written by an anonymous Comcast call center employee and documents some of the reasons why Comcast is hated both externally and internally.

It’s an interesting peek behind the curtain and partially explains why Comcast is often voted one of the Worst Companies in America.

Here’s an excerpt…

…Most jobs are somewhat specialized, but even if you work in the Walmart pharmacy, you’ve probably still got a good idea of where the towels are. You may just be a server at Sonic, but you know where they store the frozen Tater Tots and E. coli bricks. Comcast isn’t like that. The different groups don’t talk to each other, because every office has been divided into “centers of excellence” that focus on sales, repair, retention, etc. — and those centers aren’t even in the same state.

And thus began the epic journey to visit each one and punch every supervisor in the dick.

“Sales is in Portland. Retention is in Minnesota and Colorado,” Todd explains. “They did that, and it changed everything. And I think that’s where the problem started. It stopped being about what’s convenient to the customer and became about what’s convenient to the company.” When Todd started in 2007, he focused on repair, but he knew enough about the whole system to be able to help you with anything. But now, everyone’s priorities are so specialized that you can’t get all the information you need without hopping between time zones. The bright-eyed young lass in Portland might wish she can help you, but that’s too bad, because you’re getting transferred halfway across the country to some random dude on the last hours of his shift and fraying strands of patience.

Read the entire article HERE

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Wikipedia Comcast Employee Relations Problems

Happy 4th of July!   Wikipedia lists a good variety of the good, bad and ugly stuff going on at Comcast over the years.   Here’s part of the Employee Relations section with some juicy stuff…

What happens after you file an emploee complaint at Comcast

Employee relations

The company is often criticized by both the media and its own staff for its less upstanding policies regarding employee relations. A 2012 Reddit post written by an anonymous Comcast call center employee eager to share their negative experiences with the public received attention from publications including The Huffington Post.[32] A 2014 investigative series published by The Verge involved interviews with 150 of Comcast’s employees. It sought to examine why the company has become so widely criticized by its customers, the media and even members of its own staff. The series claimed part of the problem is internal and that Comcast’s staff endures unreasonable corporate policies. According to the report: “customer service has been replaced by an obsession with sales; technicians are understaffed while tech support is poorly trained; and the company is hobbled by internal fragmentation.”[33] A widely read article penned by an anonymous call center employee working for Comcast appeared in November 2014 on Cracked. Titled “Five Nightmares You Live While Working For America’s Worst Company,” the article also claimed that Comcast is obsessed with sales, doesn’t train its employees properly and concluded that “the system makes good customer service impossible.”[34]

Comcast has also earned a reputation for being anti-union. According to one of the company’s training manuals, “Comcast does not feel union representation is in the best interest of its employees, customers, or shareholders”.[35] A dispute in 2004 with CWA, a labor union that represented many employees at Comcast’s offices in Beaverton, Oregon, led to allegations of management intimidating workers, requiring them to attend anti-union meetings and unwarranted disciplinary action for union members.[36] In 2011, Comcast received criticism from Writers Guild of America for its policies in regards to unions.[37]

Jump to the entire Wikipedia article HERE

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Comcast is arrogant and insidious to oppose wage discrimination says law professors

Comcast Supports Wage Discrimination

New legislation in Philadelphia aims to prevent discrimination during the hiring process and reverse the disparity in salaries earned by women and minorities compared to white, non-Hispanic men.  Comcast wrote a 25 page memo opposing this.   This fascinating article on http://www.phillyvoice.com shows how far Comcast is willing to go to pay woman and minorities less…

Two local law professors with decades of legal experience say Comcast is taking an “arrogant” and “insidious” position by opposing a pending wage gap ordinance that would bar Philadelphia employers from asking job applicants to disclose their salary history.

The legislation, sponsored by Philadelphia City Councilman-at-Large Bill Greenlee, was approved by a 16-0 vote in early December. It aims to prevent discrimination during the hiring process and reverse the disparity in salaries earned by women and minorities compared to white, non-Hispanic men. Modeled on a similar law adopted by the Massachusetts state legislature in August, Greenlee’s ordinance would become the first of its kind enacted by a U.S. municipality.

Mayor Jim Kenney signaled his support and intent to sign the legislation immediately after City Council’s vote in December, but more than a month after the Title IX amendment to the Philadelphia Code gained passage it’s still awaiting his signature.

“What government is trying to do is something everybody applauds, which is eliminating prejudice, whether it’s on the basis of race, gender or religion.” — Burton Caine, Temple University law professor
A 25-page memo sent to the city’s Law Department could help explain why.

Written by Comcast senior Vice President David L. Cohen and Greater Philadelphia Chamber of Commerce CEO Rob Wonderling, the memo argues the wage discrimination ordinance violates an employer’s First Amendment right to free speech….   Read more here…

 

 

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Read Others Experiences and Add Your Story Here

Did you have a bad (or good) experience reporting through the Comcast Listens Program?  Did you give up on a Comcast Solutions claim because they delayed the process for years?  Were you forced to quit or retaliated against in some other way because you came forward?

Others would love to read about them here.   Share your story below by commenting on this post.

*Comments are the opinions of the respective authors and may be fact or fictitious.

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Comcast pays $7.2M to settle racial discrimination suit by Chicago techs

In the article by http://www.fiercetelecom.com African-American employees alleged a hostile work environment.  The article opens with …

In the case, Plaintiffs alleged that Comcast created a hostile work environment by referring to African-American employees in a racially derogatory manner, forcing 112th Street employees to work in a substandard facility, and denying 112th Street employees the same quality of equipment and tools afforded to Comcast facilities that do not have majority African-American employees. Plaintiffs also claimed that the company did not adequately respond to repeated complaints by African-American employees about the workplace…

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Comcast Pissed EX employee Fired for exposing corruption

Here’s a website post from PissedConsumer.com where a Comcast Direct Sales Installer in Beaverton, Oregon documents his disappointing experiences with Comcast’s HR and open-door policy.

I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don’s supervisor, Tim Ream, and Tim’s supervisor, Mike Williams. When I told Curt about how nobody “knocked doors,” inspite of the job description of door to door salesperson. Success was determined only by who had what territory. I had finally built up a territory of mine to a successful level…

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