How to Make an Effective Comcast Listens Report
The Comcast Listens helpline and web portal are administered by NAVEX Global (formerly EthicsPoint), an independent third-party company that allows employees to remain anonymous if they wish.
They offer some helpful tips on making an effective Comcast Listens report:
“Answer the “Five Ws.” When you are considering what information to include in a Comcast Listens report, make sure you answer the “Five Ws”: Who, What, When, Where and Why. Answers to these standard information gathering questions provide our investigators with the basic facts they need to address your concerns. If you do not know or cannot remember the answer to any of these questions, let us know and tell us who we should ask. The sooner, the better. In workplace investigations, the sooner you provide information to our investigators after a concern arises or an incident occurs, the better — memories fade, paper and electronic documents are moved offsite or modified and employees change roles. Investigations are more effective when you make a report promptly.
Help us, help you. Comcast Listens frequently receives positive feedback from employees who are grateful that an investigator reviewed their concerns. The company believes that an independent review of reports contributes to our culture of openness and integrity. However, the impartiality of our investigators also means that the investigator assigned to review your concerns may not be as familiar with your workplace or business as you are. For this reason, you should not assume that the investigator reviewing your report is aware of your department’s reporting structure, business practices or terminology. Some examples to illustrate:
When referring to other employees, you should provide full names and titles, as opposed
to first names, nicknames, “my team,” “management,” “leadership,” or “my boss.”If you think a procedure or policy has been violated, reference the policy’s name.
Finally, even if everyone in your department would know a particular business or
technical term, try to avoid using uncommon abbreviations or acronyms that are not
known to all Comcasters… continued…”