My Experience as a Comcast Enterprise Account Executive
I wish I never would have taken the job. For lots of reasons, but mainly because the job was not accurately represented by the recruiter or during the three interviews with Comcast Sales Management. The compensation plan was purposely withheld, exorbitant earnings claims were made, the offer letter was overstated, and many other aspects of the position were misrepresented. (within days of being hired and realizing I’d been duped I filed a “fraud in the inducement” claim through the Comcast dispute resolution process)
Please see more of the specific details on my GlassDoor.com review of the position at – https://www.glassdoor.co.in/Reviews/Employee-Review-Comcast-RVW14358390.htm
I would have loved to quit immediately, but because of family medical bills and time away from my job caring for my daughters, my savings were decimated and I couldn’t afford to be unemployed again for the six months it could take to find a real six-figure first year sales job. And as they delayed my start date a month after the offer letter, all my other job prospects were long gone.
The actual job of Enterprise Account Executive has lots of challenges which are document in the article – 20 Things You Will Hate About the Comcast Enterprise Account Executive Job.
I won’t go into detail here except to say that I saw them pull a lot of very senior and excellent sales professionals on board who very quickly became disappointed that the earnings weren’t as portrayed in the offer letter and interview process. The “20 Things” were not discussed in the interview process, came as a bit of a surprise, and are not things that one wouldn’t expect in an Enterprise level sales position.
I spent 13 months doing my job, while simultaneously going through the Comcast dispute resolution process attempting to get the company to revise their flawed hiring practices. (First alerting my manager, then local HR, then the Comcast Listens process, then mediation, then proceeded to binding arbitration) I viewed myself as a whistleblower and thought I would be praised and rewarded for helping the company improve, while returning integrity to the Enterprise Account Executive hiring process. When I initially reported my experience, I was confident that the company would quickly acknowledge the issues and throw me a small financial bone. I fully expected to stay employed there at that time. I was dumbfounded by Comcast’s inability to admit that they could have done something wrong. I was incredulous that the dispute resolution process was all about deny, deny, deny, delay, delay, delay, hoping I would just get tired and go away.
In the end after 13 months they did not change any of the potentially fraudulent hiring practices. Some of them documented here. They did agree to pay me to settle my dispute with them while forcing my resignation. I took thousands less than I could have as I refused to be gagged by a confidentiality agreement so that I could continue this website.
It is my hope that through this website potential Comcast Enterprise Account Executives will be warned and educated about the true nature of the position I experienced, so that they too don’t derail their sales career.
It is my hope that through this website scores of current and past Comcast employees learn how to get the justice and the financial damages they are owed from Comcast. Each year 3000+ Comcast employees report their sexual harassment, gender discrimination, abusive bosses, observed illegal activities, and other nefarious acts to the Comcast Listens and Comcast Solutions dispute resolution process. (You never hear about these bad actions as employees can’t sue in court, so these never hit the news.) I experienced it as a flawed process that isn’t working. Had it worked, this website would not exist.
Sincerely,
Mark Kruschwitz