Happy 4th of July! Wikipedia lists a good variety of the good, bad and ugly stuff going on at Comcast over the years. Here’s part of the Employee Relations section with some juicy stuff…
Employee relations
The company is often criticized by both the media and its own staff for its less upstanding policies regarding employee relations. A 2012 Reddit post written by an anonymous Comcast call center employee eager to share their negative experiences with the public received attention from publications including The Huffington Post.[32] A 2014 investigative series published by The Verge involved interviews with 150 of Comcast’s employees. It sought to examine why the company has become so widely criticized by its customers, the media and even members of its own staff. The series claimed part of the problem is internal and that Comcast’s staff endures unreasonable corporate policies. According to the report: “customer service has been replaced by an obsession with sales; technicians are understaffed while tech support is poorly trained; and the company is hobbled by internal fragmentation.”[33] A widely read article penned by an anonymous call center employee working for Comcast appeared in November 2014 on Cracked. Titled “Five Nightmares You Live While Working For America’s Worst Company,” the article also claimed that Comcast is obsessed with sales, doesn’t train its employees properly and concluded that “the system makes good customer service impossible.”[34]
Comcast has also earned a reputation for being anti-union. According to one of the company’s training manuals, “Comcast does not feel union representation is in the best interest of its employees, customers, or shareholders”.[35] A dispute in 2004 with CWA, a labor union that represented many employees at Comcast’s offices in Beaverton, Oregon, led to allegations of management intimidating workers, requiring them to attend anti-union meetings and unwarranted disciplinary action for union members.[36] In 2011, Comcast received criticism from Writers Guild of America for its policies in regards to unions.[37]
Jump to the entire Wikipedia article HERE
