Comcast Solutions Early Dispute Resolution Program

When you accepted employment with Comcast and returned your offer letter, you gave away significant legal rights.  You agreed that you and the company will be bound by the Comcast Solutions program for covered legal claims.

So what’s the difference between Comcast Listens and Comcast Solutions?
Comcast Listens is available for most any workplace or integrity issue both legal and non-legal.  For a list see the Home Page.

Comcast Solutions is only for claims of a legal nature affecting your employment.  Some examples of law violations appropriate for Comcast Solutions are claims of discrimination or harassment, violations based on a protected categories (age, sex, gender, religion, etc) wage and hour claims, compensation claims, and FMLA and other leave of absence claims.  See our Home Page for a more complete list.

Comcast has three documents that covers all you need to know about the Comcast Solutions Program:

1.  A Summary Brochure with a good FAQ – This is a great document that walks through the program in simple terms.

Download the Comcast Solutions Program Brochure Here – Comcast Solutions Brochure

2.  The official Comcast Solutions Program Guide – This is a 10-page document that includes the official Terms and Conditions of the Comcast Solutions Program.

Download the Comcast Solutions Program Guide Here – Comcast Solutions Program Guide – Revised 2015

If you have any questions you can read the Comcast Solutions FAQ page here.

If you have questions regarding the scope or effect of the Comcast Solutions program (including any questions prior to deciding to accept an offer of employment), you may submit them by:
• email to Comcast_Solutions@cable.comcast.com,

• regular mail to Comcast Solutions Administrator, c/o Comcast,
1701 JFK Blvd, 34th Floor, Philadelphia, PA 19103, or

• phone (toll free) to 855-838-4180.

You may also visit the DRO websites located at www.jamsadr.com and
www.adr.org for more information on mediation and arbitration.

If you’ve found this website helpful and taken action and filed a Comcast Listens or Comcast Solutions case, please use our Contact Us page to let us know. It makes us happy!